• Professional technical support for homes and businesses

  • For more information call (912) 6 7 3 - 6 7 4 5

    860C Kings Bay Rd St. Marys, Ga. 31558

  • These scams could occur in a number of ways. Hackers either place an unsolicited phone call to the victim, display a strategic online ad, send a phishing email, or install malware to lead consumers to believe that their systems have been compromised.

    “Once connected, a fake technician (an experienced scammer) convinces the victim of a problem with their device. They often scare victims with urgent problems requiring immediate action. They instruct victims to install remote administration tools (RATs), which provide the scammers access to and control over the device,” Microsoft said. “With control of the device, scammers can make a compelling case about errors in the device and pressure the victim to pay.”

    The scam issue isn’t just isolated to Windows, with technical support scams also affecting users of MacOS, iOS, and Android operating systems. The FBI reported that there were 11,000 complaints about tech support fraud in 2017, resulting in nearly $15 million worth of losses, according to ZDNet. Some scammers even threaten to take legal action if the charges for fake tech support services aren’t paid.

    If you have been hit with a scam, you should notify your bank to reverse the charges, change all your passwords, uninstall any software that was installed as part of the tech support scam, and run a virus scan. Microsoft said that the best way to prevent scams is education.